Billing Policy for Cretesol (Pty) Ltd T/A Resiblock SA

Effective Date: 19/12/2023

Thank you for choosing Cretesol (Pty) Ltd T/A Resiblock SA for your online shopping needs. This Billing Policy outlines the terms and conditions related to the billing and payment process for our products and services. By purchasing on our website, you agree to adhere to the following billing policies:

Payment Methods: 

We accept the following payment methods:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • EFT: We accept EFT, provided that proof of payment is sent before the item is collected or delivered.
  • Digital Wallets: You can use digital wallets such as Apple Pay and Google Pay for seamless transactions.
  • Other Payment Methods: Additional payment methods may be available and will be displayed during the checkout process.
  • Pricing:

All prices on our website are listed in Rands and are inclusive of all the necessary Value Added Taxes (VAT). The prices are subject to change without notice, but any changes will not affect orders that have already been confirmed.

  • Order Confirmation:

Upon completing your purchase, you will receive an email confirmation containing details of your order. Please review this confirmation for accuracy and contact us immediately if any discrepancies are found.

  • Billing Information:

It is your responsibility to provide accurate and up-to-date billing information during the checkout process. Failure to do so may result in delays in processing your order.

  • Payment Authorisation:

By providing your payment information, you authorise Cretesol (Pty) Ltd T/A Resiblock SA to charge the specified amount to your chosen payment method. You also acknowledge that you have the legal right to use the selected payment method.

  • Security:

We take the security of your payment information seriously. All transactions are encrypted using secure socket layer technology (SSL) to protect your data during transmission.

  • Refund and Return Policy:

Returns will be accepted for items that are damaged or broken and can be returned up to 7 days after purchase. This is provided that the item/s are in its original packaging. Products cannot be returned if they are open and/or have been used. Please refer to our Refund and Return Policy for information on eligibility, procedures, and timelines for refunds and returns.

  • Shipping Rules:

All prices on this website are inclusive of delivery and can be collected (at the buyer’s expense) within South Africa only.

  • Fraud Prevention:

To prevent fraud, we may use third-party services to verify and authenticate your payment information. We reserve the right to cancel or refuse any order suspected of fraudulent activity.

Contact Information:

If you have any questions or concerns regarding our billing policy, you can contact us:

By email:
By visiting this page on our website:
By phone number: 010 109 8520

Cretesol (Pty) Ltd T/A Resiblock SA reserves the right to update or modify this billing policy at any time. Please review this policy periodically for changes.